Thank you for choosing [Your Store Name]! We are committed to providing you with high-quality accessories and exceptional customer service. Below is our service policy. Please read it carefully:
1. After-Sales Service
If you encounter any issues with your received items (e.g., quality problems, incorrect size, damaged goods), please contact our customer service team within 7 days of receiving the product.
We will provide you with a return/exchange service or a solution to ensure your shopping experience is satisfactory.
2. Return and Exchange Policy
Return Conditions:
The product must be in its original condition, unused, and with intact packaging.
Please provide the order number and reason for return to facilitate quick processing.
Exchange Conditions:
If the product you received has quality issues or does not match the description, we will replace it free of charge.
The replacement product must be in stock. If out of stock, we will process a refund for you.
Return/Exchange Process:
Contact customer service and provide the order number and issue description.
Customer service will provide you with the return/exchange address and specific procedures.
Send the product back to the designated address and keep the tracking number for reference.
Once we receive the product and confirm its condition, we will process your refund or exchange within 3-5 business days.
3. Refund Policy
Refunds will be processed within 3-5 business days after we receive the returned product and confirm it meets the return conditions.
The refund will be issued to your original payment method. The time it takes to reflect in your account depends on the payment platform's processing speed.
Please note that shipping fees and customized products (e.g., engraving services) are non-refundable unless the issue is due to our error.
4. Customization Services
If you purchase customized products (e.g., engraving, special designs), please provide accurate customization details in your order.
Customized products are non-refundable and non-exchangeable once completed, unless the error is due to our fault.
5. Product Warranty
All our accessories undergo strict quality checks. If you discover quality issues during normal use, please contact customer service within 30 days, and we will provide repair or replacement services.
The warranty does not cover damage caused by misuse, improper handling, or natural wear and tear.
6. Contact Us
If you have any questions about our service policy or need assistance, please contact us via:
Email: [Your Customer Service Email]
Live Chat: [Your Live Chat Link]
Phone: [Your Customer Service Phone Number]
Our customer service team will respond within 24 hours (excluding holidays).
We are always committed to customer satisfaction. Thank you for your support and trust! If you have any suggestions or feedback, please feel free to contact us.
The [Your Store Name] Team
